Grievance/ Complaints

The Grievance redressal policy aims to reduce the instances of customer’s complaints. The Company’s policy on grievance redressal is based on the following

Customers have the following ways to register their complaints when they find inadequacy in the Aptus Finance India Private Limited’s (Aptus Finance) services

Complaint Register:

Every Aptus Finance branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through

If the grievance remains unresolved, the customers can escalate their complaints directly to Ms. S.V.Laxmi, CFO by calling her directly at 044- 45650037 or mail her at

Whistle Blower

  • If you feel any deviations from company policy, integrity issues, harassment, incidents or anything you want to inform about something you feel is not right . You may call /mail to direct hot line of Director at 044-45650016 or All calls/mails received will be treated very confidentially. If you have not received any response on your complaints within reasonable time, you may choose to write to the following address, enclosing the copy of the complaint sent to us

Aptus Finance India Private Limited
8B, Doshi Towers,
205, Poonamalle High Road,
Chennai-600 010.
Ph: 044-4565 0024 / Fax: 044-4555 4170


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