GRIEVANCE REDRESSAL POLICY

Grievance/ Complaints

The Grievance redressal policy aims to reduce the instances of customer’s complaints. The Company’s policy on grievance redressal is based on the following

Customers have the following ways to register their complaints when they find inadequacy in the Aptus Finance India Private Limited’s (Aptus Finance) services

Complaint Register:

Every branch of Aptus Finance has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances.

If the query remains unsolved for 14 days or if the customer is not satisfied with the resolution provided by the branch manager, the customers can contact the Manager, Customer Service through:

If the query remains unsolved for 7 days or if the customer is not satisfied with the resolution provided by the Manager, Customer Service, the customers can contact the Grievance Rederessal Officer (GRO) of the Company whose details are given below.

Name of the GRO: Laxmi Sridhar, Manager & CFO

Telephone: 044 45650037

E-mail: laxmi.sv@aptusfinance.com

If the query remains unsolved for 7 days or if the customer is not satisfied with the resolution provided by the GRO, the customer may approach the Officer-in-Charge of the Department of Non-Banking Supervision of the Reserve Bank of India, Chennai at the following address.

Department of Non‐Banking Supervision,
Reserve Bank of India
Fort Glacis, Rajaji Salai,
Chennai, Tamil Nadu – 600001.
Phone no – 044 25393406
Fax no – 044 25393797
e-mail: nbfcochennai@rbi.org.in

Aptus Finance India Private Limited
8B, Doshi Towers,
205, Poonamalle High Road,
Kilpauk,
Chennai-600 010.
Ph: 044-4565 0024 / Fax: 044-4555 4170

E-mail: laxmi.sv@aptusfinance.com




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